Terms of service

 

Welcome to fanormw.shop.

These Terms of Service govern your access to and use of fanormw.shop, including browsing the website, creating a customer account, placing an order, purchasing products, contacting customer support, submitting reviews, and using any other services made available through our store.

Throughout these Terms of Service, “fanormw.shop”, “we”, “us”, and “our” refer to fanormw.shop. “You” and “your” refer to any visitor, customer, account holder, or person using the website.

By accessing fanormw.shop, placing an order, or using our services, you agree to these Terms of Service and the policies incorporated into them, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree to these Terms of Service, you must not use our website or place an order.

Nothing in these Terms of Service excludes, restricts, or replaces any mandatory rights available to consumers under applicable UK law.

1. Store Information

Store and trading name: fanormw.shop
Customer service email: info@fanormw.shop

Questions concerning these Terms of Service, products, orders, payments, delivery, returns, refunds, complaints, or website use should be sent to the email address above.

2. Shopify Platform

Our online store is hosted and supported by Shopify.

Shopify provides the ecommerce platform that enables us to display products, receive orders, operate checkout, process store information, support customer accounts, and provide related ecommerce functions.

Certain services available through fanormw.shop may also be provided by independent payment processors, delivery companies, fulfilment providers, analytics services, marketing platforms, and other third parties.

3. Eligibility

By using fanormw.shop or placing an order, you confirm that:

• You have the legal capacity to enter into a binding agreement

• You are at least 18 years old or are using the website with the permission and involvement of a parent or legal guardian

• The information you provide is accurate and complete

• You are authorised to use the selected payment method

• You will use the website only for lawful purposes

• You will comply with these Terms of Service and applicable law

We may refuse service, restrict website access, or cancel an order where we reasonably believe that fraud, unlawful activity, abuse, payment misuse, or a material breach of these Terms of Service has occurred.

4. Customer Accounts

You may be able to create a customer account to manage orders, addresses, preferences, or other store functions.

You are responsible for:

• Providing accurate account information

• Keeping your password and login details confidential

• Restricting access to your device

• Reviewing activity carried out through your account

• Informing us promptly about suspected unauthorised access

You must not create an account using false information, impersonate another person, or access another customer’s account without permission.

We may suspend, restrict, or close an account where reasonably necessary to protect customers, investigate fraud, maintain website security, or address repeated violations of our policies.

5. Product Information

We make reasonable efforts to present accurate product descriptions, photographs, measurements, specifications, materials, sizes, colours, availability information, and care instructions.

However:

• Colours may appear differently depending on your screen, lighting, and device settings

• Measurements may be subject to reasonable manufacturing tolerances

• Packaging may change without materially affecting the product

• Photographs may include decorative items or accessories that are not included unless expressly stated

• Minor design or presentation changes may occur

• Product availability may change without notice

You should review the complete product description and all available specifications before placing an order.

Nothing in this section limits your rights where a product is faulty, damaged, not of satisfactory quality, not fit for purpose, or not as described.

6. Product Availability

All products are subject to availability.

Adding a product to your basket does not reserve it. Products may become unavailable before checkout is completed or before an order is accepted.

We may:

• Limit the quantity of a product available per customer or order

• Restrict sales to particular locations

• Withdraw or discontinue a product

• Correct stock information

• Refuse unusually large or suspicious orders

• Cancel an order where a product is unavailable

If we cannot supply a product after receiving payment, we will cancel the affected part of the order and return the relevant amount to the original payment method.

7. Prices

Product prices are displayed in the currency shown on the website and during checkout.

The total price payable will be displayed before you submit your order and may include:

• Product prices

• Applicable taxes

• Discounts

• Delivery charges, where applicable

• Any other charges clearly disclosed before payment

fanormw.shop currently provides free standard shipping on eligible orders in accordance with our Shipping Policy.

We may change product prices at any time. A price change will not normally affect an order that has already been accepted.

8. Pricing and Website Errors

Although we take reasonable care, the website may occasionally contain an obvious pricing, product, discount, stock, or technical error.

If we identify an obvious error before accepting your order, we may correct the information and invite you to place the order again.

If an obvious error is discovered after an order acknowledgement but before dispatch, we may contact you and offer the choice to:

• Continue with the order using the correct information; or

• Cancel the affected product or order and receive a refund

We will not make arbitrary price changes after a valid contract has been formed.

9. Promotions and Discount Codes

Promotions, sales, bundles, and discount codes may be subject to additional terms displayed with the relevant offer.

Unless otherwise stated:

• Discount codes must be applied before checkout is completed

• Discounts cannot normally be applied retrospectively

• Only one discount code may be used per order

• Discount codes cannot be exchanged for cash

• Promotions are subject to availability

• Offers may be limited by product, quantity, customer, location, or time

• Promotional items remain covered by applicable consumer rights

• We may cancel a discount obtained through fraud, technical error, or misuse

Where a return affects a multi-buy, bundle, free-product, or threshold-based promotion, the refund may be recalculated according to the items retained and the original promotional conditions.

10. Placing an Order

To place an order, follow the checkout process and provide the requested information.

Before submitting your order, you should review:

• The selected products

• Product variants

• Quantities

• Billing details

• Delivery address

• Contact information

• Payment method

• Delivery arrangements

• Total price

By selecting the final payment or order-confirmation button, you confirm that you are placing an order with an obligation to pay.

You are responsible for correcting any errors before submitting the order.

11. Order Acknowledgement

After you submit an order, we will normally send an acknowledgement to the email address provided during checkout.

An order acknowledgement confirms that we have received your order. It does not necessarily confirm that the order has been accepted.

Please review the acknowledgement and contact info@fanormw.shop immediately if any information is incorrect.

12. Order Acceptance and Contract Formation

A purchase contract is normally formed when we:

• Send a dispatch confirmation;

• Confirm that the order has been accepted; or

• Dispatch the relevant products,

whichever occurs first.

Each product or shipment may form a separate contract where products are dispatched separately.

We may decline or cancel an order before acceptance for reasonable reasons, including:

• Product unavailability

• Payment authorisation failure

• Suspected fraud

• Incorrect customer or delivery information

• An obvious pricing or product error

• Delivery restrictions

• Quantity limitations

• Violation of these Terms of Service

• Legal or regulatory requirements

If we cancel an order after payment has been taken, the affected amount will be refunded to the original payment method.

13. Payment

You must pay using one of the payment methods displayed during checkout.

By submitting payment information, you confirm that:

• You are authorised to use the payment method

• The payment information is accurate

• The payment provider may process the transaction

• The transaction may be subject to security and fraud checks

Payments may be processed by Shopify, payment-card networks, banks, digital-wallet providers, or other independent payment services.

The selected payment provider may apply its own terms, authentication procedures, processing periods, or currency-conversion charges.

We do not normally receive or store complete payment-card details.

14. Payment Verification and Fraud Prevention

Orders may be subject to payment verification, address checks, identity checks, transaction monitoring, or fraud screening.

We may contact you to request reasonable information needed to verify an order.

We may delay, suspend, or cancel an order where:

• Payment is declined

• Payment is reversed

• Payment information cannot be verified

• The payment method appears unauthorised

• The transaction appears fraudulent

• Required verification information is not provided

• The order creates a significant security risk

Any personal information used for these purposes will be handled according to our Privacy Policy.

15. Shipping Charges

fanormw.shop provides free standard shipping on all eligible orders.

No minimum purchase amount is required for the free standard delivery option unless a different condition is clearly displayed before checkout.

If an optional premium delivery service becomes available, any additional cost will be shown before you place the order.

16. Estimated Delivery Time

Our estimated total delivery time is 15–20 calendar days after an order has been confirmed and payment has been authorised.

This estimate includes normal order processing and standard transit time.

Delivery dates are estimates and are not guaranteed appointment dates unless we expressly agree otherwise in writing.

Additional time may occasionally be required because of:

• Carrier delays

• Severe weather

• Public holidays

• Transport disruption

• High order volumes

• Security checks

• Customs procedures

• Remote destinations

• Incorrect delivery information

• Circumstances outside our reasonable control

More information is available in our Shipping Policy.

17. Delivery Address

Products will be delivered to the address entered during checkout.

You are responsible for providing a complete and accurate address, including any relevant:

• Building or house number

• Flat or unit number

• Street name

• Town or city

• Postcode

• Country

• Telephone number

• Delivery instructions

Contact info@fanormw.shop immediately if you need to correct an address.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed after processing begins.

18. Delivery Attempts and Collection

A carrier may:

• Deliver to the named recipient

• Deliver to an authorised person

• Leave the parcel in an agreed safe location

• Deliver to a neighbour where permitted

• Leave redelivery instructions

• Transfer the parcel to a collection point

• Request a signature

You are responsible for monitoring available tracking information and following reasonable delivery or collection instructions.

19. Unclaimed, Refused, or Undeliverable Orders

A parcel may be returned if:

• The address is incorrect or incomplete

• Delivery is refused

• The parcel is not collected

• The carrier cannot access the property

• Delivery instructions are not followed

• The recipient cannot be contacted

After the parcel is returned and identified, we will review the order.

Where failed delivery resulted from information or actions for which you are responsible, reasonable redelivery or return costs may be deducted or charged where permitted by law.

This does not apply where delivery failed because of an error by fanormw.shop or the carrier.

20. Risk and Ownership

Responsibility for accidental loss or damage generally remains with us until the products are delivered to:

• You;

• A person identified by you to receive the products; or

• A safe location or third party expressly selected or authorised by you

Ownership of the products normally passes to you after full payment has been received and the products have been delivered.

Nothing in this section limits your rights where products arrive damaged, faulty, incorrect, incomplete, or not as described.

21. Cancelling an Order Before Dispatch

To request cancellation before dispatch, contact:

info@fanormw.shop

Include your name, order number, and the email address used during checkout.

We will make reasonable efforts to cancel the order. However, cancellation cannot be guaranteed once fulfilment or dispatch has started.

If the order has already been dispatched, you may need to receive it and use the cancellation or return procedure described below.

22. Statutory Right to Cancel Online Orders

Consumers purchasing eligible products online generally have the right to cancel the contract without giving a reason.

The statutory cancellation period normally ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the products.

To exercise this right, send a clear cancellation statement to:

info@fanormw.shop

The cancellation statement must be sent before the cancellation period expires.

After notifying us, you must return the products without undue delay and no later than 14 days after informing us of your decision.

Exceptions may apply to certain products, including:

• Personalised or custom-made products

• Perishable products

• Products that deteriorate rapidly

• Sealed hygiene or health-protection products after opening

• Unsealed audio, video, or software products

• Digital content supplied after the required consent and acknowledgement

• Other products legally excluded from cancellation rights

23. Voluntary Thirty-Day Return Policy

In addition to statutory rights, fanormw.shop offers a voluntary 30-day return period for eligible products.

You must contact us within 30 calendar days after delivery.

To qualify under the voluntary return policy, the product must generally be:

• Unused

• Unworn

• Unwashed

• Unaltered

• In its original condition

• Free from stains, odours, damage, or signs of extended use

• Returned with original tags, accessories, and packaging

• Accompanied by proof of purchase

Detailed return requirements and exclusions are set out in our Return and Refund Policy.

Our voluntary return policy does not reduce or replace any statutory consumer right.

24. Return Procedure

Before returning a product, contact:

info@fanormw.shop

Your request should include:

• Your full name

• Order number

• Email address used at checkout

• The product concerned

• Reason for the return

• Relevant photographs where the product is damaged, faulty, incorrect, or incomplete

We will provide the appropriate return instructions and return destination.

Do not return products to an address displayed on the original parcel unless we specifically instruct you to do so. That address may belong to a carrier, supplier, or fulfilment facility that cannot process customer returns.

25. Return Shipping Costs

For a change-of-mind return under our voluntary policy, you are normally responsible for return shipping costs.

We will cover or reimburse reasonable return costs where the product is confirmed to be:

• Faulty

• Damaged upon delivery

• Incorrect

• Incomplete

• Materially different from its description

• Otherwise subject to a legal right requiring us to pay the return cost

We recommend using a tracked return service and keeping proof of postage until the matter is resolved.

26. Refunds

Approved refunds will be issued to the original payment method used for the order.

An approved refund may include:

• The eligible product price

• Applicable taxes

• Standard outbound delivery costs where reimbursement is legally required

Where free standard shipping was provided, there is no standard delivery charge to refund.

If a premium delivery option was selected, any additional cost above the least expensive standard delivery method will not normally be refunded.

A refund may be reasonably reduced where the value of a product has decreased because it was handled beyond what was necessary to inspect its nature, characteristics, and functionality.

27. Refund Processing Time

Refunds will be processed without undue delay after approval.

For a valid statutory cancellation, the refund will normally be issued no later than 14 days after:

• We receive the returned products; or

• You provide satisfactory evidence that the products have been sent back,

whichever occurs first.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to display the funds.

28. Faulty, Damaged, or Misdescribed Products

Products supplied to consumers must meet applicable legal standards.

Contact info@fanormw.shop if a product:

• Is faulty

• Arrives damaged

• Is not of satisfactory quality

• Is not fit for its normal purpose

• Is not fit for an agreed particular purpose

• Does not match its description

• Is incorrect

• Is incomplete

Depending on the circumstances, you may be entitled to reject the product, request a repair or replacement, receive a price reduction, or receive a refund.

You may be asked to provide your order number, photographs, video, packaging images, and a description of the issue.

Nothing in these Terms of Service limits your statutory rights concerning defective or misdescribed goods.

29. Exchanges

Exchanges are subject to eligibility and availability.

To request an exchange, contact info@fanormw.shop within the applicable return period.

If a direct exchange is unavailable, you may be asked to return the original product for a refund and place a separate new order.

Where the replacement product costs more, the price difference must be paid before dispatch. Where it costs less, the eligible difference will be refunded to the original payment method.

30. Customer Reviews and Submitted Content

You may be able to submit product reviews, photographs, comments, feedback, or other content.

By submitting content, you confirm that:

• You created it or have permission to submit it

• It is accurate to the best of your knowledge

• It does not infringe another person’s rights

• It is not unlawful, fraudulent, abusive, defamatory, or obscene

• It does not contain malware, spam, or unauthorised advertising

• It does not disclose another person’s confidential information

You retain ownership of your original content.

You grant fanormw.shop a non-exclusive, worldwide, royalty-free licence to use, reproduce, format, display, and publish the submitted content for operating, improving, and promoting the store.

We may moderate, decline, or remove content that violates these Terms of Service or applicable law.

31. Intellectual Property

Unless otherwise stated, fanormw.shop and its licensors own or lawfully use the website and its contents, including:

• Text

• Page layouts

• Product presentations

• Logos

• Graphics

• Icons

• Photographs

• Videos

• Illustrations

• Designs

• Databases

• Software

• Marketing content

You may use the website for lawful, personal, and non-commercial shopping purposes.

Without prior written permission, you must not:

• Copy or republish substantial website content

• Reproduce store branding

• Commercially exploit website materials

• Remove copyright or ownership notices

• Scrape or systematically extract website data

• Reverse-engineer website software

• Use our content to create a competing service

• Use our branding in a misleading manner

No intellectual property rights are transferred to you under these Terms of Service.

32. Acceptable Use

You must not use fanormw.shop:

• For unlawful or fraudulent purposes

• To place fraudulent orders

• To provide false information

• To impersonate another person

• To use an unauthorised payment method

• To introduce malicious software

• To interfere with website security

• To access accounts or systems without permission

• To scrape or extract data without authorisation

• To misuse discounts, refunds, or promotions

• To make deliberately false claims

• To submit abusive or unlawful content

• To infringe intellectual property, privacy, or data protection rights

• To harass customers, staff, suppliers, or service providers

We may restrict website access where reasonably necessary to protect the store, customers, systems, service providers, or legal rights.

33. Third-Party Services

Some website functions may depend on third parties, including:

• Shopify

• Payment providers

• Delivery companies

• Warehouses

• Fulfilment providers

• Analytics services

• Marketing platforms

• Customer-support applications

• Social media platforms

Independent third parties may apply their own terms and privacy policies.

fanormw.shop remains responsible for its obligations as the seller but is not responsible for a third party’s independent website, service, or conduct where legal responsibility does not rest with us.

34. Third-Party Links

The website may contain links to third-party websites or services.

Links are provided for convenience and do not necessarily constitute an endorsement.

We do not control independent third-party websites and are not responsible for their content, security, availability, products, services, terms, or privacy practices.

You should review the applicable third-party policies before using an external service.

35. Privacy

Personal information submitted through fanormw.shop is handled according to our Privacy Policy.

Our Privacy Policy explains:

• What personal information we collect

• How and why it is used

• The lawful bases for processing

• How information may be shared

• How cookies are used

• How long information may be retained

• Your data protection rights

• How to contact us about privacy matters

36. Website Availability

We aim to keep fanormw.shop accessible and operational, but uninterrupted availability cannot be guaranteed.

We may temporarily suspend or restrict the website for:

• Maintenance

• Updates

• Security work

• Technical problems

• Platform outages

• Payment-service interruptions

• Legal requirements

• Events outside our reasonable control

Temporary website unavailability does not affect a purchase contract that has already been validly formed.

37. Electronic Communications

By using fanormw.shop or placing an order, you agree that we may send transactional and service communications electronically.

These may include:

• Order acknowledgements

• Payment confirmations

• Dispatch notices

• Tracking information

• Delivery updates

• Return instructions

• Refund confirmations

• Security notices

• Responses to enquiries

Marketing communications will be sent only where permitted under applicable law and can be unsubscribed from using the method provided in the message.

38. Our Responsibility to Consumers

We are responsible for foreseeable loss or damage caused by our breach of these Terms of Service or failure to use reasonable care and skill.

Loss or damage is foreseeable where it is an obvious consequence of the breach or where both parties knew that it might occur when the contract was formed.

We do not exclude or limit liability where doing so would be unlawful.

Nothing in these Terms of Service excludes or limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of statutory consumer rights

• Defective products where liability cannot legally be excluded

• Any other liability that cannot legally be excluded or limited

39. Business Use and Business Losses

Products sold through fanormw.shop are primarily intended for personal and domestic use unless expressly stated otherwise.

If products are used for business, resale, or commercial purposes without our written agreement, we are not responsible for business losses such as:

• Loss of profit

• Loss of revenue

• Loss of contracts

• Loss of business opportunity

• Loss of anticipated savings

• Business interruption

This section does not exclude liability that cannot legally be excluded.

40. Events Outside Our Reasonable Control

We will not be responsible for delay or failure caused by events outside our reasonable control, provided that we take reasonable steps to minimise their effects.

These events may include:

• Severe weather

• Natural disasters

• Public health emergencies

• War or civil disturbance

• Government action

• Transport disruption

• Postal or courier interruption

• Labour disputes

• Utility failures

• Telecommunications outages

• Cyberattacks

• Failure of essential third-party infrastructure

Your statutory rights concerning significant delay, non-delivery, or non-performance remain unaffected.

41. Complaints

We aim to handle complaints fairly and professionally.

Send complaints to:

info@fanormw.shop

Please include:

• Your full name

• Order number, where applicable

• Email address used during checkout

• A clear description of the issue

• Relevant dates

• Supporting photographs or documents

• The resolution requested

We will review the complaint and respond within a reasonable period.

Submitting a complaint directly to us does not prevent you from exercising any available consumer or legal remedy.

42. Suspension and Termination

We may suspend or terminate access to fanormw.shop where you materially breach these Terms of Service or use the website unlawfully, fraudulently, or abusively.

Suspension or termination will not affect:

• Rights and obligations that arose before termination

• Validly accepted orders, unless cancellation is legally justified

• Payment obligations already incurred

• Return and refund rights

• Statutory consumer rights

• Provisions intended to remain effective after termination

43. Changes to These Terms

We may update these Terms of Service to reflect:

• Changes to our website

• Changes to products or services

• Changes to Shopify functions

• Operational changes

• Security requirements

• Legal or regulatory developments

• Corrections or clarifications

The updated version will be published with a revised “Last updated” date.

Changes will not normally apply retrospectively to orders already accepted. The terms applying to an order are generally those displayed when the order was placed.

44. Transfer of Rights

We may transfer our rights or obligations as part of a sale, restructuring, financing arrangement, or transfer to a successor organisation.

Any transfer will not reduce your contractual or statutory rights.

You may not transfer your rights or obligations without our written agreement, except where applicable law permits otherwise.

45. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, it will be modified or removed only to the extent necessary.

The remaining provisions will continue in effect.

46. No Waiver

If we delay or fail to enforce a provision, this does not mean that we have permanently waived the right to enforce it.

A waiver concerning one matter does not constitute a waiver concerning another matter.

47. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to an agreement governed by these Terms of Service has no right to enforce its provisions under the Contracts Rights of Third Parties Act 1999.

This does not affect any independent right or remedy available to a third party.

48. Governing Law and Courts

These Terms of Service and purchase contracts made through fanormw.shop are governed by the laws of England and Wales.

Consumers residing in Scotland or Northern Ireland retain any mandatory protections provided by the laws applicable to them.

Consumers may bring proceedings in the courts that have lawful jurisdiction over their place of residence.

Nothing in this section removes any mandatory right concerning applicable law or court jurisdiction.

49. Entire Agreement

These Terms of Service, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, product information, and other terms expressly incorporated into an order, form the agreement between you and fanormw.shop concerning the relevant purchase and website use.

Nothing in this section excludes liability for fraud or prevents a consumer from relying on mandatory legal rights.

50. Contact Us

Questions about these Terms of Service, products, orders, payments, delivery, returns, refunds, complaints, or website use should be sent to:

fanormw.shop
Email: info@fanormw.shop