Legal notice

 

This Legal Notice governs access to and use of fanormw.shop, including all pages, content, products, services, communications, and transactions made available through the website.

Please read this Legal Notice together with our Terms of Service, Privacy Policy, Shipping Policy, and Return and Refund Policy.

1. Website Operator

Website and trading name: fanormw.shop
Contact email: info@fanormw.shop

All customer service enquiries, legal notices, complaints, privacy requests, intellectual property concerns, and other communications relating to fanormw.shop should be sent to the email address above.

2. Website Purpose

fanormw.shop is an online retail website through which customers may:

• Browse products

• Review product information

• Place and pay for orders

• Receive order and delivery updates

• Request customer support

• Submit cancellation, return, exchange, and refund requests

• Access store policies and legal information

Products offered through fanormw.shop are primarily intended for personal and domestic use unless expressly stated otherwise.

3. Shopify Platform

fanormw.shop is hosted and supported through Shopify.

Shopify provides ecommerce infrastructure that enables us to display products, operate checkout, receive and manage orders, support payment processing, maintain customer accounts, and provide related store functions.

Certain services may also be provided by independent payment processors, delivery companies, fulfilment providers, analytics providers, marketing platforms, customer service applications, and other third-party service providers.

4. Contacting fanormw.shop

For questions concerning products, orders, payments, delivery, returns, refunds, complaints, privacy, or website content, contact:

Email: info@fanormw.shop

For order-related enquiries, please include:

• Your full name

• Your order number

• The email address used during checkout

• A clear description of your enquiry

• Relevant photographs or supporting information, where applicable

Please do not send passwords, complete payment card details, card security codes, or online banking credentials by email.

5. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, materials, specifications, prices, availability information, and other product details are accurate.

However:

• Colours may appear differently depending on screen, device, lighting, and display settings

• Measurements may be subject to reasonable manufacturing tolerances

• Packaging may change without materially affecting the product

• Product photographs may contain decorative items or accessories that are not included unless expressly stated

• Minor design, packaging, or presentation changes may occur

• Product availability may change without notice

Customers should review the complete product description, sizing information, specifications, and care instructions before placing an order.

Nothing in this Legal Notice limits any statutory right relating to goods that are faulty, damaged, not of satisfactory quality, not fit for purpose, or not as described.

6. Product Availability

All products are subject to availability.

Adding a product to a shopping basket does not reserve it. Products may become unavailable before checkout is completed or before an order is accepted.

We may:

• Limit purchase quantities

• Restrict delivery to particular destinations

• Withdraw or discontinue products

• Correct stock information

• Decline suspicious or fraudulent orders

• Cancel an order where a product is unavailable

If we cannot supply a product after payment has been received, the affected amount will be refunded to the original payment method.

7. Prices and Payment

Prices are displayed in the currency shown on the website and during checkout.

The total amount payable will be displayed before an order is submitted. This may include:

• Product prices

• Applicable taxes

• Discounts

• Delivery charges, where applicable

• Other charges clearly disclosed before payment

fanormw.shop currently provides free standard shipping in accordance with its Shipping Policy.

Payments are processed using the payment methods displayed during checkout. Payment processing may be provided by Shopify, banks, card networks, digital-wallet providers, or other independent payment service providers.

Customers must be authorised to use the payment method selected for an order.

8. Order Formation

Submitting an order constitutes an offer to purchase the selected products.

An order acknowledgement confirms that the order has been received but does not necessarily confirm acceptance.

A purchase contract is normally formed when:

• A dispatch confirmation is issued;

• The order is expressly accepted; or

• The products are dispatched,

whichever occurs first.

We may decline or cancel an order before acceptance where reasonably necessary because of:

• Product unavailability

• Payment authorisation failure

• Suspected fraud

• Incorrect order or delivery information

• An obvious pricing or product-information error

• Delivery restrictions

• Legal or regulatory requirements

• A material breach of our store policies

Where payment has already been received for a cancelled order, the affected amount will be refunded to the original payment method.

9. Shipping and Delivery

Delivery arrangements are governed by our Shipping Policy.

fanormw.shop currently provides:

• Free standard shipping on all orders

• An estimated delivery period of 15–20 calendar days

• Tracking information where available

• Support for delayed, lost, damaged, or incorrectly delivered orders

Delivery dates are estimates unless a specific date has been expressly guaranteed in writing.

Customers are responsible for providing a complete and accurate delivery address and for monitoring available tracking and delivery information.

Nothing in this Legal Notice restricts any statutory right concerning late, failed, or incomplete delivery.

10. Returns and Refunds

Returns, cancellations, exchanges, and refunds are governed by our Return and Refund Policy.

fanormw.shop provides a voluntary 30-day return period for eligible products.

Approved refunds are issued to the original payment method used for the order.

Customers must contact info@fanormw.shop before returning a product so that the appropriate instructions and return destination can be provided.

The voluntary return policy operates in addition to any mandatory cancellation, repair, replacement, price-reduction, return, or refund rights available under applicable consumer law.

11. Statutory Consumer Rights

Nothing in this Legal Notice or any other fanormw.shop policy excludes, restricts, or replaces rights that cannot legally be excluded.

Products supplied to consumers must comply with applicable legal requirements, including requirements relating to:

• Satisfactory quality

• Fitness for normal use

• Fitness for an agreed particular purpose

• Accuracy of product descriptions

• Delivery of the correct product

• Appropriate remedies for defective goods

Depending on the circumstances, customers may have rights to reject goods, request a repair or replacement, receive a price reduction, cancel an order, or receive a refund.

Where a store policy conflicts with a mandatory consumer right, the mandatory right will take priority.

12. Intellectual Property

Unless otherwise stated, the website and its content are owned by, licensed to, or lawfully used by fanormw.shop.

Protected materials may include:

• Website text

• Product descriptions

• Page layouts

• Logos

• Graphics

• Icons

• Photographs

• Videos

• Illustrations

• Designs

• Product presentations

• Databases

• Software

• Marketing materials

• Store branding

Customers may access and use the website for lawful, personal, and non-commercial shopping purposes.

Without prior written permission, users must not:

• Copy or reproduce substantial website content

• Republish or redistribute website materials

• Use website content commercially

• Remove copyright or ownership notices

• Imitate store branding in a misleading manner

• Scrape or systematically extract website data

• Sell or sublicense website content

• Reverse-engineer website software

• Use website materials to create a competing service

• Claim ownership of content belonging to fanormw.shop or its licensors

All third-party trademarks, product names, logos, and other intellectual property remain the property of their respective owners.

13. Reporting Intellectual Property Concerns

A rights holder who believes that material displayed on fanormw.shop infringes copyright, trademark, design, or another intellectual property right should contact:

Email: info@fanormw.shop

The notification should include:

• The rights holder’s name and contact information

• Identification of the protected work or right

• Identification of the allegedly infringing material

• The relevant product or webpage

• An explanation of the alleged infringement

• Evidence of ownership or authority to act

• A statement confirming that the information supplied is accurate

We may request additional information before removing or restricting access to content.

14. Acceptable Website Use

Users must not use fanormw.shop:

• For unlawful or fraudulent activity

• To place fraudulent orders

• To provide false or misleading information

• To impersonate another person

• To use an unauthorised payment method

• To interfere with website security

• To introduce malware, viruses, or harmful code

• To obtain unauthorised access to accounts or systems

• To scrape or extract data without permission

• To misuse promotions, discounts, returns, or refunds

• To submit deliberately false delivery or product claims

• To infringe privacy, data protection, or intellectual property rights

• To harass, threaten, or abuse customers, personnel, suppliers, or service providers

• To disrupt the normal operation of the website

We may suspend or restrict access where reasonably necessary to protect customers, payment systems, service providers, website security, or legal rights.

15. Website Availability

We aim to keep fanormw.shop accessible and operational, but continuous or uninterrupted availability cannot be guaranteed.

Access may be temporarily suspended or restricted because of:

• Website maintenance

• Security updates

• Technical faults

• Hosting or platform outages

• Payment-service interruptions

• Network failures

• Cybersecurity incidents

• Legal requirements

• Events outside our reasonable control

Temporary website unavailability does not affect a purchase contract that has already been validly formed.

16. Accuracy of General Information

General information published on fanormw.shop is provided for informational and shopping purposes.

We make reasonable efforts to maintain accurate information, but general guides, articles, or non-contractual content should not be treated as legal, financial, medical, technical, or other professional advice.

Customers should obtain independent professional advice where a decision requires specialist knowledge.

This section does not apply to contractual product descriptions, prices, statutory product standards, or information on which consumers are legally entitled to rely.

17. External Links

fanormw.shop may contain links to independent third-party websites, social media platforms, delivery providers, payment services, or external applications.

Links are provided for convenience and do not necessarily constitute an endorsement.

We do not control independent third-party services and are not responsible for their:

• Content

• Security

• Availability

• Accuracy

• Products or services

• Terms and conditions

• Privacy practices

Customers should review the applicable terms and privacy information before using an external website or service.

18. Third-Party Services

Certain store functions may rely on independent service providers, including:

• Shopify

• Payment processors

• Banks and card networks

• Delivery companies

• Warehouses and fulfilment providers

• Fraud-prevention providers

• Website hosting and security providers

• Analytics services

• Marketing platforms

• Customer support applications

Independent service providers may process information or provide services under their own legal terms.

fanormw.shop remains responsible for its own obligations as the seller and website operator.

19. Privacy and Personal Information

Personal information collected through fanormw.shop is handled according to our Privacy Policy.

The Privacy Policy explains:

• What personal information may be collected

• Why and how the information is processed

• The lawful bases for processing

• How information may be shared

• International data transfers

• Data retention

• Cookies and similar technologies

• Data protection rights

• How to submit a privacy request or complaint

Privacy enquiries should be sent to info@fanormw.shop.

20. Cookies and Similar Technologies

fanormw.shop may use cookies and similar technologies to:

• Operate essential website functions

• Maintain shopping basket and checkout functions

• Remember preferences

• Support account login

• Prevent fraud

• Protect website security

• Analyse website use

• Measure marketing performance

• Provide advertising functions where permitted

Where consent is legally required, non-essential technologies should only be activated after the customer has made the relevant privacy choice.

Available preferences may be managed through the website’s cookie banner, privacy settings, browser controls, or device settings.

Disabling essential technologies may prevent certain website functions from operating correctly.

21. Electronic Communications

By contacting fanormw.shop or placing an order, customers agree that transaction and service communications may be sent electronically.

These communications may include:

• Order acknowledgements

• Payment confirmations

• Dispatch notifications

• Tracking updates

• Delivery notices

• Security messages

• Return instructions

• Refund confirmations

• Customer service responses

• Important policy or service notices

Marketing communications are handled in accordance with our Privacy Policy and applicable electronic marketing requirements.

Customers may unsubscribe from promotional emails using the unsubscribe method included in the message or by contacting info@fanormw.shop.

Unsubscribing from marketing does not stop essential order, security, or customer service communications.

22. Customer Reviews and Submitted Content

Customers may be able to submit product reviews, photographs, videos, comments, feedback, or other content.

By submitting content, the customer confirms that:

• The content was created by them or submitted with permission

• The content is accurate to the best of their knowledge

• It does not infringe another person’s rights

• It is not unlawful, fraudulent, defamatory, abusive, obscene, or deceptive

• It does not contain malicious software, spam, or unauthorised advertising

• It does not disclose another person’s confidential or sensitive information

Customers retain ownership of their original content but grant fanormw.shop a non-exclusive, worldwide, royalty-free licence to use, reproduce, format, display, and publish that content for operating, improving, and promoting the store.

We may moderate, reject, or remove content that violates applicable law or our policies.

23. Fraud and Security

We may take reasonable measures to detect, investigate, and prevent:

• Payment fraud

• Account misuse

• Identity misuse

• False delivery claims

• Return fraud

• Product substitution

• Promotion abuse

• Improper chargebacks

• Unauthorised access

• Cybersecurity threats

Relevant information may be shared with payment providers, delivery companies, insurers, fraud-prevention services, professional advisers, or lawful authorities where permitted or required by law.

24. Limitation of Liability

fanormw.shop does not exclude or limit liability where doing so would be unlawful.

Nothing in this Legal Notice excludes or limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of statutory consumer rights

• Defective products where liability cannot legally be excluded

• Any other liability that cannot lawfully be excluded or limited

Subject to these protections, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed.

We are not responsible for the independent acts or omissions of a third party where legal responsibility does not rest with fanormw.shop.

25. Business Losses

Products sold through fanormw.shop are primarily intended for personal and domestic use unless expressly stated otherwise.

Where products are used for business, commercial, or resale purposes without our written agreement, we are not responsible for business losses such as:

• Loss of profit

• Loss of revenue

• Loss of contracts

• Loss of business opportunity

• Loss of anticipated savings

• Business interruption

This section does not exclude liability that cannot legally be excluded.

26. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, provided that reasonable steps are taken to minimise their effects.

Such events may include:

• Severe weather

• Natural disasters

• Public health emergencies

• War or civil disturbance

• Government action

• Transport disruption

• Postal or courier interruption

• Labour disputes

• Utility failures

• Telecommunications outages

• Cyberattacks

• Failure of essential third-party infrastructure

Statutory rights relating to significant delays, non-delivery, or non-performance remain unaffected.

27. Complaints

Customer complaints may be submitted to:

Email: info@fanormw.shop

Please include:

• Your full name

• Your order number, where applicable

• The email address used during checkout

• A clear description of the issue

• Relevant dates

• Supporting photographs or documents

• The resolution requested

We will review complaints fairly and respond within a reasonable period.

Submitting a complaint directly to fanormw.shop does not prevent customers from exercising any legal or statutory remedy.

28. Changes to This Legal Notice

We may update this Legal Notice to reflect:

• Changes to the website

• Changes to products or services

• Changes to service providers

• Operational changes

• Security improvements

• Legal or regulatory developments

• Corrections or clarifications

The updated version will be published on this page with a revised “Last updated” date.

Changes will not normally apply retrospectively to contracts already formed.

29. Severability

If any provision of this Legal Notice is found to be unlawful, invalid, or unenforceable, it will be modified or removed only to the extent necessary.

The remaining provisions will continue in effect.

30. No Waiver

A delay or failure to enforce a right under this Legal Notice does not constitute a permanent waiver of that right.

A waiver concerning one matter does not constitute a waiver concerning another matter.

31. Governing Law and Jurisdiction

This Legal Notice and use of fanormw.shop are governed by the laws of England and Wales.

Consumers residing in Scotland or Northern Ireland retain any mandatory protections provided by the laws applicable to them.

Consumers may bring proceedings in a court that has lawful jurisdiction over their place of residence.

Nothing in this section removes a mandatory consumer right concerning applicable law or court jurisdiction.

32. Contact Information

For customer service enquiries, legal notices, complaints, intellectual property concerns, privacy requests, or questions about fanormw.shop, contact:

Website and trading name: fanormw.shop
Email: info@fanormw.shop