Shipping policy

 

Thank you for shopping with fanormw.shop.

This Shipping Policy explains our shipping charges, order processing, estimated delivery times, tracking, address requirements, delivery delays, lost parcels, damaged packages, and other delivery-related matters.

By placing an order through fanormw.shop, you agree to the terms of this Shipping Policy.

1. Free Standard Shipping

fanormw.shop provides free standard shipping on all orders.

There is no minimum purchase requirement to qualify for free standard shipping. The standard shipping charge will be displayed as £0.00 during checkout.

We will not add an undisclosed standard delivery charge after your order has been submitted.

If an optional premium or expedited delivery service is offered, its additional cost and estimated delivery period will be clearly displayed before you complete your purchase.

2. Shipping Destinations

We primarily deliver to valid residential and business addresses within the United Kingdom.

Available shipping destinations are determined by the address options displayed during checkout. If the checkout system does not accept a particular postcode, address, or destination, we may be unable to deliver to that location.

Delivery to remote areas, islands, restricted locations, military addresses, parcel-forwarding services, or areas with limited carrier coverage may require additional time.

3. Estimated Delivery Time

Our estimated total delivery time is:

15–20 calendar days

The estimated delivery period begins after:

• Your order has been successfully submitted;

• Payment has been authorised; and

• Any necessary security or order-verification checks have been completed.

The 15–20-day estimate includes normal order processing and standard transit time.

Delivery dates are estimates rather than guaranteed appointment dates unless we expressly agree to a guaranteed date in writing.

4. Order Processing

After receiving an order, we may need to:

• Confirm payment authorisation

• Verify the order information

• Conduct fraud-prevention or security checks

• Confirm product availability

• Prepare and package the products

• Produce shipping documents

• Transfer the parcel to the delivery carrier

Orders are normally processed on business days.

Business days are Monday to Friday, excluding weekends and UK public holidays.

Orders submitted during weekends, public holidays, major promotions, or unusually busy periods may begin processing on the next available business day.

Normal processing time is included within the estimated 15–20-calendar-day delivery period.

5. Order Confirmation

After placing an order, you should receive an order confirmation at the email address entered during checkout.

Please review the confirmation carefully and verify:

• Your full name

• Email address

• Telephone number

• Delivery address

• Products ordered

• Product variants

• Quantities

• Total payment amount

If you do not receive an order confirmation, please check your spam, junk, or promotions folder.

You may contact info@fanormw.shop if the confirmation cannot be located.

An order confirmation acknowledges receipt of your order. It does not necessarily confirm that the order has been dispatched.

6. Dispatch Confirmation

Where available, we will send a dispatch or shipping confirmation after your parcel has been transferred to the carrier.

The confirmation may include:

• The dispatch date

• The carrier’s name

• A tracking number

• A tracking link

• Available delivery information

Please ensure that the email address entered during checkout is accurate and regularly monitored.

7. Tracking Information

Tracking will be provided where it is available for the selected shipping service.

Tracking information may require several business days to become active after dispatch.

A tracking status such as:

• Label created

• Shipping information received

• Pre-shipment

• Parcel data submitted

• Awaiting carrier scan

normally means that shipment information has been created and the parcel is waiting for, or undergoing, its first physical carrier scan.

Temporary gaps between tracking updates do not necessarily mean that the parcel has been lost.

8. Multiple-Item Orders

Products from the same order may occasionally be packaged and dispatched separately.

This may happen because:

• Products are stored at different fulfilment facilities

• Items become ready for dispatch at different times

• Package size or weight requires separate parcels

• Different carriers are used

• Separate shipping provides a more efficient delivery process

You will not be charged an additional standard shipping fee when we divide an order into multiple shipments.

Separate parcels may have different tracking numbers and may arrive on different dates.

9. Delivery Address Requirements

Customers are responsible for providing a complete, accurate, and deliverable address during checkout.

The address should include, where applicable:

• Recipient’s full name

• House or building number

• Street name

• Flat, apartment, or unit number

• Town or city

• County

• Correct postcode

• Country

• Working telephone number

• Relevant delivery instructions

fanormw.shop is not responsible for avoidable delivery problems caused by inaccurate, incomplete, outdated, or misleading information supplied by the customer.

10. Address Changes

To request an address correction, contact info@fanormw.shop immediately after placing the order.

Your message should include:

• Your full name

• Order number

• Original delivery address

• Correct delivery address

• Email address used during checkout

We will make reasonable efforts to update the address before processing or dispatch. However, address changes cannot be guaranteed once fulfilment has started.

After a parcel has been transferred to the carrier, we may be unable to redirect or modify the delivery.

11. Delivery Instructions

Any delivery instructions entered during checkout will be passed to the carrier where technically possible.

We cannot guarantee that a carrier will follow every requested instruction, particularly where the instruction:

• Is unclear

• Creates a safety risk

• Conflicts with carrier rules

• Requires access that is unavailable

• Requests delivery outside the carrier’s service procedures

Customers should avoid requesting that parcels be left in visibly insecure locations.

12. Delivery Attempts

Depending on the carrier and delivery service, the carrier may:

• Deliver directly to the recipient

• Deliver to another authorised person at the address

• Leave the parcel in an agreed safe location

• Deliver to a neighbour where permitted

• Leave redelivery instructions

• Transfer the parcel to a local collection point

• Request a signature or delivery confirmation

Customers are responsible for monitoring available tracking information and following reasonable delivery or collection instructions.

13. Safe-Place and Neighbour Delivery

Where you authorise delivery to a safe location, neighbour, reception desk, concierge, workplace, or another nominated recipient, delivery to that authorised person or location may be treated as completed.

You should select only a secure and appropriate delivery location.

This does not affect your rights where the carrier failed to follow the agreed delivery instructions or where the parcel was not delivered to an authorised person or location.

14. Missed Deliveries

If the carrier is unable to complete delivery, it may:

• Attempt delivery again

• Leave a delivery notice

• Request that you arrange redelivery

• Transfer the parcel to a collection location

• Hold the parcel for a limited period

You are responsible for following the carrier’s reasonable instructions within the stated period.

If you require assistance with a missed delivery, contact the carrier using the tracking information or email info@fanormw.shop.

15. Unclaimed or Refused Parcels

A parcel may be returned to the sender if:

• Delivery is refused

• The parcel is not collected

• The recipient cannot be contacted

• The carrier cannot access the property

• The delivery address is incorrect or incomplete

• Delivery instructions are not followed

• The parcel exceeds the carrier’s collection period

We will review the order after the returned parcel has been received and identified.

Where the failed delivery resulted from incorrect information or actions for which the customer is responsible, reasonable return or redelivery costs may be deducted or charged where permitted by law.

This does not apply where delivery failed because of an error by fanormw.shop or the carrier.

16. Delivery Delays

Although we aim to deliver orders within 15–20 calendar days, delays may occasionally occur because of circumstances outside our reasonable control.

Possible causes include:

• Severe weather

• Transport disruption

• Carrier congestion

• Public holidays

• High seasonal demand

• Labour disputes

• Natural disasters

• Public health emergencies

• Government restrictions

• Security inspections

• Customs or border procedures

• Remote delivery locations

• Incorrect delivery information

• Technical failures

• Events affecting warehouses or fulfilment providers

A delay does not automatically mean that the parcel has been lost.

Where we become aware of a material delay, we will make reasonable efforts to provide updated information.

Your statutory rights concerning delayed or undelivered goods remain unaffected.

17. Orders Not Received Within 20 Days

If your order has not arrived by the end of the 20th calendar day, please:

1. Review the latest tracking information.

2. Check whether the carrier left a delivery notice.

3. Check entrances, porches, reception areas, and safe locations.

4. Ask other members of your household.

5. Check with building staff or reception.

6. Check with nearby neighbours where appropriate.

7. Contact the carrier if carrier contact details are available.

8. Email info@fanormw.shop if the parcel still cannot be located.

When contacting us, include:

• Your full name

• Order number

• Delivery address

• Tracking number

• A brief description of the problem

We will review the tracking information and, where appropriate, contact the carrier or fulfilment provider.

18. Significantly Delayed Orders

Where a delivery is significantly delayed, we may ask the carrier to complete delivery within an additional reasonable period.

Depending on the circumstances and applicable consumer law, you may be entitled to cancel the affected order and receive a refund where:

• Delivery by an agreed date was essential;

• We refuse to deliver;

• Delivery is not completed within an additional reasonable period; or

• Another applicable legal right permits cancellation.

Nothing in this policy limits your statutory rights concerning late delivery.

19. Lost Parcels

A parcel will not be treated as lost solely because tracking has temporarily stopped updating.

Before confirming that a parcel is lost, we may need to:

• Review tracking records

• Verify the delivery address

• Contact the carrier

• Review proof of delivery

• Check delivery photographs or scans

• Confirm whether the parcel was delivered to a safe location

• Allow the carrier’s investigation process to conclude

If the carrier confirms that the parcel was lost before delivery, we will provide an appropriate remedy, which may include:

• Sending a replacement at no additional cost; or

• Refunding the affected amount to the original payment method.

20. Parcels Marked as Delivered

If tracking shows that your parcel was delivered but you cannot locate it, please:

• Confirm that the delivery address is correct

• Check all entrances and safe locations

• Ask other household members

• Check with reception or building management

• Check with nearby neighbours

• Review any delivery photograph

• Contact the carrier for further delivery details

If the parcel remains missing, contact info@fanormw.shop as soon as reasonably possible.

We may request the carrier to investigate and may review:

• Tracking scans

• Delivery photographs

• Signatures

• Delivery coordinates

• Driver records

• Other available delivery evidence

A delivered tracking status does not prevent us from investigating a genuine delivery problem.

21. Damaged Parcels

Please inspect the parcel and products promptly after delivery.

If the packaging or product arrives damaged, contact info@fanormw.shop as soon as reasonably possible.

Your message should include:

• Your full name

• Order number

• A description of the damage

• Photographs of the outer packaging

• Photographs of the shipping label

• Photographs of the damaged product

• Photographs of the internal packaging

• Details of any missing parts

Please retain the product, packaging, labels, and all contents until we have completed our review.

Do not dispose of damaged products or packaging before receiving instructions, as the carrier may require inspection evidence.

Where damage is confirmed, we will provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.

22. Incorrect or Missing Items

If your parcel contains an incorrect item or part of your order is missing, contact info@fanormw.shop promptly.

Please provide:

• Your order number

• The item received

• The item expected

• Photographs of all products received

• Photographs of the packaging

• A photograph of the shipping label

We will review the order and arrange an appropriate resolution.

Do not return an incorrect product before receiving return instructions.

23. Customs, Taxes, and Additional Charges

Any taxes or charges collected directly by fanormw.shop will be displayed during checkout before payment.

Free standard shipping means that fanormw.shop does not charge a standard shipping fee. It does not necessarily remove taxes or charges that may be imposed independently by government authorities where such charges lawfully apply.

We will not request an undisclosed shipping payment through an unrelated personal account.

If you receive a suspicious request for additional payment connected to an order, contact info@fanormw.shop before making payment.

24. Parcel-Forwarding Services

Customers who use an independently selected parcel-forwarding service, freight forwarder, hotel, workplace, shared reception, or third-party collection address do so at their own discretion.

Where the parcel is successfully delivered to the address entered during checkout and accepted by the forwarding service, reception desk, workplace, or nominated recipient, the initial delivery may be treated as completed.

fanormw.shop is not responsible for loss, delay, damage, repackaging, or incorrect onward delivery caused after an independent forwarding or collection provider accepts the parcel.

This section does not affect responsibility for an issue that occurred before delivery to the selected address.

25. Risk of Loss or Damage

Responsibility for accidental loss or damage generally remains with fanormw.shop until the products are delivered to:

• You;

• A person identified by you to receive them; or

• A location or third party expressly authorised by you.

Where you independently appoint a carrier that was not offered by fanormw.shop, responsibility may pass when the products are transferred to that carrier, where permitted by law.

Nothing in this section affects your rights where a product is delivered damaged, faulty, incorrect, incomplete, or not as described.

26. Order Changes and Cancellations

To request an order change or cancellation before dispatch, contact:

info@fanormw.shop

We will make reasonable efforts to process your request, but we cannot guarantee that an order can be changed or cancelled after fulfilment has started.

If the order has already been dispatched, you may need to receive the parcel and use the return procedure described in our Return and Refund Policy.

27. Returns and Refunds

fanormw.shop offers a voluntary 30-day return period for eligible products.

Approved refunds are issued to the original payment method used for the order.

Before returning a product, contact info@fanormw.shop to obtain the correct instructions and return destination.

Do not return a product to an address shown on the original parcel unless we specifically authorise that address. The address may belong to a carrier, supplier, or fulfilment facility that cannot process customer returns.

Full conditions are set out in our Return and Refund Policy.

28. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and delivery information

• Reviewing order details before payment

• Monitoring order and tracking emails

• Following reasonable carrier instructions

• Arranging collection or redelivery where required

• Contacting us promptly about delivery problems

• Retaining packaging where damage is reported

• Providing reasonable evidence for delivery claims

• Checking products after delivery

Failure to follow these steps may delay an investigation, but it does not remove mandatory legal rights.

29. Fraud Prevention and Delivery Claims

We may investigate delivery claims where there is reasonable evidence of:

• False non-delivery reports

• Altered tracking information

• Address manipulation

• Repeated abusive claims

• Product substitution

• Payment fraud

• Unauthorised account activity

• Improper chargebacks

We may request reasonable supporting evidence and share relevant information with carriers, payment providers, insurers, fraud-prevention providers, professional advisers, or lawful authorities where permitted by law.

Genuine customer claims will be handled fairly.

30. Events Outside Our Reasonable Control

We are not responsible for delay caused by an event outside our reasonable control, provided that we take reasonable steps to reduce its effects.

Such events may include:

• Natural disasters

• Severe weather

• War or civil disturbance

• Public health emergencies

• Government action

• Transport interruption

• Labour disputes

• Utility or network failures

• Cybersecurity incidents

• Failure of essential third-party infrastructure

If such an event causes a material delay, we will provide available information and take reasonable steps to complete delivery.

Your statutory rights remain unaffected.

31. Statutory Rights

This Shipping Policy does not exclude, restrict, or replace any mandatory rights available under UK consumer law.

Where a provision of this policy conflicts with a mandatory legal requirement, the legal requirement will take priority.

32. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in:

• Delivery services

• Carrier arrangements

• Fulfilment procedures

• Shipping destinations

• Website functions

• Business operations

• Legal or regulatory requirements

The policy applying to an order is generally the version displayed when that order was placed.

Updated versions will be published on this page with a revised “Last updated” date.

33. Contact Us

For questions concerning order processing, dispatch, tracking, delayed delivery, missing parcels, damaged packages, incorrect products, or other shipping matters, contact:

Store: fanormw.shop
Email: info@fanormw.shop

Please include your full name, order number, and the email address used during checkout so that we can review your enquiry efficiently.